Grievance Officer

Last updated [ DATE ]

If something on this marketplace has harmed you — a listing, a message, a member, or the way we have handled your own data — you can bring it to a named person, and we must answer.

Who to contact

Grievance Officer: [ FULL NAME ]
Designation: [ DESIGNATION ]
Email: [ GRIEVANCE EMAIL ]
Telephone: [ PHONE ]
Postal address: [ FULL POSTAL ADDRESS IN INDIA ]
Hours: [ e.g. Monday to Friday, 10am to 6pm IST ]

What we do with your complaint

• We acknowledge every complaint within 24 hours of receiving it.
• We resolve it within 15 days of receiving it, and tell you what we decided and why.
• Where the complaint is about content that exposes a person's private area, shows them in nudity or a sexual act, or is an impersonation including an artificially generated image, we act within 24 hours of a valid complaint.
• We keep a record of every complaint and what we did about it.

What to include

Your name and how to reach you; a link to the listing, profile or conversation; what the problem is; and anything that supports it. If you are complaining on someone else's behalf, say so and say why you are entitled to.

If you are not satisfied

Tell us, and we will look again. You may also take the matter to the Grievance Appellate Committee established under the Information Technology Rules, or to a consumer forum or court.

Reporting something urgently

Every listing has a Report button, which is the fastest route for a listing that is fraudulent, stolen or dangerous. For something that puts a person at immediate risk, contact the police first.